Policies, Standards, and Refunds

Medical Scribe + CMAA Certification (ACMSO)

ACMSO is committed to delivering professional education that is transparent, ethically governed, and fair to learners across global jurisdictions. Clear policies exist to protect students, uphold academic integrity, and make expectations understandable before enrollment.

This page outlines the academic, enrollment, refund, and learner conduct policies governing participation in ACMSO certification training. These policies apply to all learners, regardless of enrollment pathway, geographic location, or payment method.

ACMSO operates as a training partner of Advanced Education Group LLC, an online, non degree granting postsecondary educational institution headquartered in Orem, Utah. Policies are written to follow best practices for online professional education and to protect credential integrity.

To review the current program structure and enrollment details:
https://app.acmso.org/courses/medical-scribe-certification

1) Institutional Scope and Educational Boundaries

ACMSO certification training is a professional workforce education program designed to build applied competence for healthcare documentation and medical administrative operations. It does not confer an academic degree, clinical licensure, or authority to provide medical judgment.

Training is operational, scope aware, and designed to build safe execution inside real healthcare workflows. Learners are trained continuously in privacy, documentation discipline, role clarity, professional communication, and escalation behavior.

By enrolling, learners acknowledge:

  • The program is professional and vocational in nature

  • Completion is based on meeting academic and platform requirements

  • Outcomes depend on individual engagement and external variables beyond institutional control

  • Healthcare environments have strict risk and compliance expectations

  • Learners must represent training and scope accurately and conservatively

2) Enrollment Policy

Enrollment is completed online and provides immediate access to course materials after payment is confirmed or an approved payment plan is active.

To enroll, learners must:

  • Be at least 18 years of age

  • Have sufficient English proficiency to engage with professional instruction and assessment

  • Have reliable internet access and a compatible device

  • Be capable of independent online learning in a self paced environment

Admission is not selective or competitive unless a specific pathway states additional requirements. Enrollment does not guarantee certification completion, job placement, employment, externship placement, or professional outcomes.

3) Program Access and Delivery

ACMSO is delivered fully online through a secure learning platform accessible via desktop, tablet, and mobile devices.

Instructional materials may include:

  • Written lessons and reference materials

  • Video instruction and workflow demonstrations

  • Audio resources for reinforcement

  • Interactive exercises

  • Scenario based evaluations

  • Applied workflow practice prompts

Lifetime Access Clarification

Lifetime access refers to continued availability of enrolled content for the life of the program offering. It does not guarantee perpetual platform operation, indefinite instructor availability, or an obligation to maintain identical course features forever. ACMSO’s intent is long term access with ongoing curriculum improvements, while maintaining realistic institutional boundaries.

4) Academic Integrity and Learner Conduct

ACMSO maintains strict academic integrity standards to protect credential credibility and the safety of patients, providers, and employers who may later rely on graduates.

Learners are expected to:

  • Complete assessments independently

  • Submit original work where required

  • Engage respectfully in learning environments

  • Follow privacy and professionalism standards taught throughout the program

  • Represent credentials accurately and conservatively

Content Use and Sharing Rules

  • Sharing login access is not allowed

  • Copying or distributing protected content is not allowed

  • Republishing lessons, assessments, or answer keys is not allowed

  • Using provided templates, checklists, and workflow tools in your work is allowed, provided you do not republish the course itself

Disrespectful or abusive communication toward staff or peers may trigger advisory review and can result in suspension or disqualification. Plagiarism, credential misuse, or misrepresentation may result in certification revocation without refund.

5) Assessment and Certification Requirements

Certification is awarded only after completion of required coursework and assessments, and any capstone or final evaluation components if applicable.

Completion criteria may include:

  • Required lesson and module completion

  • Assessment performance thresholds

  • Practical workflow demonstrations or applied evaluations where applicable

  • Professional conduct and integrity compliance

ACMSO reserves the right to withhold certification if academic standards are not met. External employers, licensing boards, and third party institutions retain independent authority over their own acceptance requirements.

6) Refund Policy

ACMSO offers a 14 day refund period so learners can evaluate fit with confidence.

To be eligible for a refund:

  • The request must be submitted within 14 calendar days of enrollment

  • Course completion must not exceed 20 percent of total program content

  • No certificate or credential must have been issued

Refund requests submitted after either threshold is exceeded are not eligible for approval.

Refunds are processed to the original payment method when possible. Processing timelines may vary by payment provider.

7) Non Refundable Circumstances

Refunds are not available if:

  • Completion exceeds 20 percent of the program

  • The 14 day window has passed

  • Certificates or credentials have been issued

  • Academic integrity violations have occurred

  • Access has been revoked due to misconduct

Some payment processing fees imposed by third party providers may be non refundable.

8) Payment Plans and Financial Arrangements

ACMSO offers multiple payment options to support accessibility. Available options can vary by region and provider terms.

Payment options may include:

  • Affirm

  • Klarna

  • Afterpay

  • PayPal

  • In house interest free payment plans up to 12 months when eligible

Payment plan approval and repayment schedules are subject to provider terms. Learners remain financially responsible for all agreed payments.

Failure to meet payment obligations may result in suspension of access until accounts are resolved.

9) Scholarship Policy

Limited partial scholarships may be offered based on availability and eligibility criteria determined by ACMSO.

Scholarships:

  • Are applied at enrollment

  • Are non transferable

  • Are non retroactive

  • Are non refundable

  • May vary by enrollment period

For scholarship inquiries: [email protected]

10) Program Updates and Curriculum Changes

ACMSO conducts periodic curriculum reviews to maintain relevance, accuracy, and alignment with professional standards and evolving healthcare workflow expectations.

As part of continuous improvement, ACMSO may:

  • Update lesson content

  • Add or revise assessments

  • Adjust instructional materials and learning tools

  • Expand or refine pathways where applicable

Updates are designed to enhance learning without diluting academic standards. Learners can submit feedback at any time, and support remains available.

11) Technical Requirements and Learner Responsibility

Learners are responsible for maintaining:

  • Reliable internet access

  • A compatible device

  • An updated browser and software

ACMSO provides technical support but is not responsible for issues caused by learner hardware, connectivity limitations, or third party software problems.

12) Support, Complaints, and Escalation

ACMSO provides academic and technical support.

Contact:

Concerns related to assessment integrity, learner conduct, instructional issues, or policy interpretation may be escalated for advisory or committee review when warranted.

13) Limitation of Liability and Outcome Language

ACMSO does not guarantee employment, income, externship placement, licensure, or professional advancement.

Participation does not establish an employment relationship or professional endorsement. Learners are responsible for how they apply training within employer policy, legal requirements, and healthcare scope boundaries.

14) Policy Updates

ACMSO reserves the right to update institutional policies as required by law, accreditation standards, or operational needs.

Material policy changes will be communicated to learners when applicable.

Contact Information

For questions regarding policies, refunds, or enrollment: [email protected]
For technical inquiries: [email protected]
Program page and enrollment details:
https://app.acmso.org/courses/medical-scribe-certification

Common Questions FAQ

1) If I enroll and immediately start the course, do I lose refund eligibility

Not automatically. You remain eligible during the 14 day window as long as your completion stays at or below 20 percent and no certificate has been issued. The refund policy exists so you can evaluate the platform and training fit without being trapped. Once you exceed 20 percent, the course is considered substantially accessed and refund eligibility ends.

2) What does 20 percent completion mean in practice

It refers to your tracked progress through the program as measured inside the learning platform. This protects fairness because the program includes substantial materials and ongoing access. If you are unsure how progress is calculated, contact [email protected] before completing additional sections so you can make an informed decision within the refund window.

3) Are payment plan enrollments eligible for the same refund policy

Yes. The same 14 day and 20 percent thresholds apply. Refund processing and timing may vary depending on the payment method and third party provider terms. If a third party charges non refundable fees, those fees may not be recoverable through ACMSO.

4) What happens if I miss a payment on an installment plan

If a payment is missed, access may be suspended until the account is brought current. This protects fairness across learners and supports continued platform access, learner support, and curriculum maintenance. If you anticipate a problem, contact [email protected] early so you can understand available options rather than waiting until access is interrupted.

5) Can I share course materials with my team or reuse content at work

Sharing protected course content, assessments, answer keys, or login access is not allowed. However, using provided templates, checklists, and workflow tools in real work settings is allowed as long as you are not republishing the course content itself. The rule is simple. You can apply the tools. You cannot redistribute the education product.

6) What behavior could result in removal from the program

Academic integrity violations, credential misuse, harassment, abusive communication, repeated misconduct, or sharing restricted materials can result in advisory review and potential removal. These standards exist to protect learners, preserve credential credibility, and maintain a professional learning environment.

7) If I complete the program, does ACMSO guarantee I can work in any healthcare setting

No. Healthcare employers have their own hiring standards, onboarding rules, and role scopes. You are responsible for understanding local laws, employer policy, privacy requirements, and role expectations. ACMSO trains scope clarity and professional execution, but employment decisions remain external.

8) What does professional training mean and what does it not mean

Professional training means the program is structured, assessed, and designed to build real operational competence. It does not mean automatic job placement, licensure authority, or guaranteed income. It is an education pathway designed to build readiness and reduce risk through reliable skills and clear boundaries.